Arrow Glass – Northeastern, PA
From Skeptic to Sold: A Contract Glazier’s Story

How did Arrow Glass go from one of the biggest skeptics to convinced they made the right decision to purchase a RhinoFab 900?







Background

Walt Remley is the Operations Manager at Arrow Glass. Typically, they would do anywhere from $25,000 projects to million-dollar glass and glazing projects - all contract glazing.


Previous Issues

The main obstacles Arrow Glass was being behind schedule from Day 1. Everything was done manually and there was human error across the board. Horizontals weren't lining up.

They used to take material from the saw to the punch to the bench. Material was getting scratched along the way.

Arrow Glass laid out hundreds of verticals at a time. If they missed two, those two mistakes got fixed in the field. So a $10 problem becomes $1,000 problem - curtain or storefront, you name it. They had these issues.



Why was Arrow Glass so hesitant about purchasing a RhinoFab?

They had great resistance to purchasing the machine. It was an expense they did not know would be beneficial. They did not know if they would recoup their costs.

On the people side, they were wondering how their lead fabricator would take to it.



Were you originally in favor of getting the RhinoFab machine?

“In all honesty, No.” – Bob Honeywell, Lead Fabricator



How long was the decision-making process?

It was a pretty long process. It took about a year from first consideration until purchasing. They spoke to Bill Cole and several other people. Everybody pointed to – This is the machine. If you're looking to get into automation, this is the machine you want.



Results

The main thing the RhinoFab 900 has done for Arrow Glass is increased their ability to get a job out the door. On the larger projects,
it takes weeks off the fabrication time from beginning to end.

Arrow Glass also took advantage of increased production in estimating - fabricating costs were 40% less compared to manually fabricating.

There is a complete confidence in the RhinoFab machine, where the shop guys went from not wanting it to the same guys saying, “I don't think we can live without it.”